Privacy Policy

Effective date: 2025

Introduction

Emu's Creation is committed to protecting your privacy. This Policy explains what information we collect, how we use it, and your rights.

Information We Collect

  • Contact details: name, email, phone/WhatsApp, country/time zone
  • Project details: references, footage links, specifications, deadlines
  • Files you share: video/audio/assets via Drive/Dropbox/Vimeo links
  • Usage data: analytics events (page views, CTA clicks) via GA4/Meta Pixel
  • Technical data: device, browser, IP (for security and analytics)

How We Use Your Information

  • Provide and improve editing services
  • Respond to inquiries and send quotes
  • Project management, delivery, and support
  • Security, fraud prevention, and legal compliance
  • Analytics to improve site experience and performance

Legal Bases (EEA/UK)

  • Contract performance (when you request or purchase services)
  • Legitimate interests (site functionality, analytics, security)
  • Consent (optional marketing/communications, where applicable)
  • Legal obligation (records and compliance)

Retention

We retain information for as long as necessary to fulfill the purposes above, comply with legal obligations, resolve disputes, and enforce agreements. Footage/files may be deleted after project completion per our workflow and storage limits unless otherwise agreed.

Sharing Your Information

We may share information with trusted providers who help us operate (e.g., hosting, analytics, communications). We require them to protect your data and use it only for specified purposes. We do not sell your personal information.

International Transfers

Your information may be processed in countries outside your own. Where required, we use appropriate safeguards (e.g., standard contractual clauses).

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to data portability and objection. To exercise these rights, contact us at the email below.

Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Cookies & Similar Technologies

We use cookies/trackers for essential functionality and analytics. You can manage preferences via your browser settings.

Third-Party Links & Embeds

Our site may link to or embed content from third parties (e.g., YouTube, Vimeo). Their privacy practices are governed by their own policies.

Children’s Privacy

Our services are not directed to children under 13 (or relevant local age). We do not knowingly collect children’s personal information.

Changes to This Policy

We may update this Policy periodically. We will post the updated version with an effective date.

Contact

For privacy inquiries or requests, contact: hello@example.com